NewStats: 3,264,367 , 8,183,483 topics. Date: Tuesday, 10 June 2025 at 06:49 PM 6y1i6k

CalmsoG:
Please is this one issued by the NPC? Cos the site says it has to come from them with a seal. And was it obtained for US visa?

No, he used it for Canadian visa. What happened to the one you obtained from NPC?

kaykad:
how were you able to chat with the customer service, please how can I do that?

Use the link below, then click "CLICK TO CHAT"

https://www.usvisaappt.com/visa/country?country=NG

Hello Everyone,

For nearly a month, I’ve been trying to book an appointment after making my payment on September 20th, 2024. I’ve called customer service daily and created tickets, but no luck—until now.

I’m not one to keep solutions to myself, so I wanted to share how I finally resolved this issue. Each time I tried to move forward with my pending application, it would prompt me to make the payment again, even though I had already done so. I tried everything, including calling customer care. Today, they suggested I enter the OIS number on the deposit slip. I realized I had been using **"/"** instead of **"|"** for almost a month! Even though trying the **"|"** didn't work initially due to system slowness, customer service advised me to try the Aventum number. I’m pretty sure I had tried this before, but I gave it another go—and it worked!

I can’t help but feel that someone else might have solved this problem but didn’t share the solution here typical Nigerians especially the older generation ..lol. It’s a shame when people don’t help others, especially when they know the struggle. Anyway, if you’ve been stuck like I was (and I know I wasn’t the only one), try the steps I mentioned and book your appointment. I’m so grateful to God that this finally worked!

dexydidi:
Hello Everyone,

For nearly a month, I’ve been trying to book an appointment after making my payment on September 20th, 2024. I’ve called customer service daily and created tickets, but no luck—until now.

I’m not one to keep solutions to myself, so I wanted to share how I finally resolved this issue. Each time I tried to move forward with my pending application, it would prompt me to make the payment again, even though I had already done so. I tried everything, including calling customer care. Today, they suggested I enter the OIS number on the deposit slip. I realized I had been using **"/"** instead of **"|"** for almost a month! Even though trying the **"|"** didn't work initially due to system slowness, customer service advised me to try the Aventum number. I’m pretty sure I had tried this before, but I gave it another go—and it worked!

I can’t help but feel that someone else might have solved this problem but didn’t share the solution here typical Nigerians especially the older generation ..lol. It’s a shame when people don’t help others, especially when they know the struggle. Anyway, if you’ve been stuck like I was (and I know I wasn’t the only one), try the steps I mentioned and book your appointment. I’m so grateful to God that this finally worked!

Thanks for the update. I am having same issues. I made payment on 23 sep 2024 and still unable to book appointment customer care ain’t helping at all, raised tickets unattended to. I just tried what you did still not working.

thanks for the update; however, I am sure everyone who's still having an issue with booking an appointment (myself included) tried the amentum ref. number yet, it keeps going back to generate another payment receipt. I guess you were lucky cause it is still not going through for me.

dexydidi:
Hello Everyone,

For nearly a month, I’ve been trying to book an appointment after making my payment on September 20th, 2024. I’ve called customer service daily and created tickets, but no luck—until now.

I’m not one to keep solutions to myself, so I wanted to share how I finally resolved this issue. Each time I tried to move forward with my pending application, it would prompt me to make the payment again, even though I had already done so. I tried everything, including calling customer care. Today, they suggested I enter the OIS number on the deposit slip. I realized I had been using **"/"** instead of **"|"** for almost a month! Even though trying the **"|"** didn't work initially due to system slowness, customer service advised me to try the Aventum number. I’m pretty sure I had tried this before, but I gave it another go—and it worked!

I can’t help but feel that someone else might have solved this problem but didn’t share the solution here typical Nigerians especially the older generation ..lol. It’s a shame when people don’t help others, especially when they know the struggle. Anyway, if you’ve been stuck like I was (and I know I wasn’t the only one), try the steps I mentioned and book your appointment. I’m so grateful to God that this finally worked!

Wow copy the amentum ref number and make sure no space and try it again

newton88:

Thanks for the update. I am having same issues. I made payment on 23 sep 2024 and still unable to book appointment customer care ain’t helping at all, raised tickets unattended to. I just tried what you did still not working.

Hello blessed people,
I don't know who this post may help but i will put it out here anyway.
I applied for a renewal of my B1/B2 visa in April/May and got Nov. 5th this 2024 as my dropbox date.
In July, I was rescheduled for Aug !st. I informed my hubby of the change in date and encouraged him to send in his for a renewal. Amazingly, he paid and got a date for the following week-19th July. So he travelled to Lagos to drop his application at DHL. The following week, with his visa issued, his port was ready for pickup at DHL PH. I travelled to submit mine on the scheduled date but was rescheduled to the 5th in the wee hours of the 1st of August due to #Endbadgovernance# protest. I finally submitted on the 5th and prayed my port to be returned with my visa before the commencement of their structural change.
My dashboard indicated my port had been received and till the next month, it was stuck at that status. Finally, I checked on the 10th of Sept and the status read 'REFUSED!". Confused, I just smiled and prayed that it wasn't my portion. Undaunted, I started to search on Youtube the meaning of a refused status and eventually saw it wasn't a final verdict. I read a lot on how to answer questions relating to my case. Meanwhile, I wasn't told anything as to where to pick up my port nor my offence. I just kept praying and thanking God that the verdict would be upturned in my favor. i didnt even call the embassy in panic. Finally, i received an email (not spam) to appear on the 9th of Oct. @ 7am. Phew! I was excited that at last, i had a chance to speak or defend my case without paying another fee.. i got there and saw we were quite a number that had a refused status. Our ports were first returned to us on the queue and once received, you went back to the interview line.There was a guy infront of me who had dropboxed with his wife since late June, his wife got hers but he was also present. We were drilled like new applicants. I was asked what i was travelling for and why i had stayed up to 4months in my last trip. I explained why I had stayed longer than usual and after studying my DS160, and seeing no other inconsistency in my information, my visa renewal was approved that Wednesday.
By Friday, I just used the link on OIS site to check for my port and it was ready for pickup, without any registration in Lagos( DHL PH was my initial return address).
SUMMARY:; BE CONFIDENT AND KNOW THEY CAN DECODE YOUR FEAR. THEY CAN ONLY SAY"NO", THEY CAN'T KILL YOUR DREAM.
ALSO, BE DILIGENT ,STUDY AND DO YOUR RESEARCH ON WHAT TO SAY AND RED FLAGS. VETO ALL THE INFO SUPPLIED HERE(on this thread) BECAUSE SOME MAY NOT APPLY TO YOUR SITUATION.
WISH Y'ALL THE BEST IN YOUR ASPIRATIONS...
TOH! Thank God it ended in testimonies, yours shall receive favor in Jesus' name.


.

Ajalalomo:


No, he used it for Canadian visa. What happened to the one you obtained from NPC?

it was rejected, both from NPC. Can you please confirm if this is the version your brother got from the Local government NPC registrar.

Please, does anyone know if OIS is still accepting drop-off without interview waiver confirmation letter from the embassy?

Chetachukwu01:
I gave the OIS staff my GTB payment receipt, my OIS acknowlgment slip, my ds 160 confirmation letter, 2 port photographs and port booklet. She gave me back the GTB receipt, she use took the OIS acknowledgement slip and typed on her computer to confirm my appointment was booked for that day (she confirmed and gave me back the OIS paper) she also checked my last visa and confirmed that I qualified for IW. Then she took my port booklet, 2 port photographs and my ds confirmation letter, pinned them together and kept. I filled the and that was it. No question was asked about my old appointment which was scheduled for December 2 2024 and no question was asked about the AVITS appointment cos it’s not needed there.

CalmsoG:
it was rejected, both from NPC. Can you please confirm if this is the version your brother got from the Local government NPC registrar.

My brother didn’t use birth certificate from NPC.

Since he was born in the late 80s, he decided to obtain the one from Mushin Local Government.

This is how the head of the birth certificate looks like

dexydidi:
Hello Everyone,

For nearly a month, I’ve been trying to book an appointment after making my payment on September 20th, 2024. I’ve called customer service daily and created tickets, but no luck—until now.

I’m not one to keep solutions to myself, so I wanted to share how I finally resolved this issue. Each time I tried to move forward with my pending application, it would prompt me to make the payment again, even though I had already done so. I tried everything, including calling customer care. Today, they suggested I enter the OIS number on the deposit slip. I realized I had been using **"/"** instead of **"|"** for almost a month! Even though trying the **"|"** didn't work initially due to system slowness, customer service advised me to try the Aventum number. I’m pretty sure I had tried this before, but I gave it another go—and it worked!

I can’t help but feel that someone else might have solved this problem but didn’t share the solution here typical Nigerians especially the older generation ..lol. It’s a shame when people don’t help others, especially when they know the struggle. Anyway, if you’ve been stuck like I was (and I know I wasn’t the only one), try the steps I mentioned and book your appointment. I’m so grateful to God that this finally worked!

It is wrong to accuse “some people - the older generation” to have known the way but didn’t share the information. What if they didn’t find the way and are still struggling? You think you would be the first person to have shared this information if a number of us are as lucky as you to get through the preapproval stage.

Just count yourself lucky. I have tried what you said even though I have always done that, but it didn’t bring me to the calendar stage.

This is my personal feeling, and I understand it might not apply to everyone, but I’ve noticed that many Nigerians, particularly within certain generations, tend not to help each other as much as we could. This is based on my own experiences. For example, on platforms like TikTok, where people—immigrants included—share their stories, you often see comments criticizing them, asking, 'Why make a video about everything?' or 'Are you the first person to move to the UK?'

In contrast, I’ve seen other nationalities, like Indians, who are known to help each other regardless of age—whether they’re Baby Boomers, Millennials, or Gen Z. Many immigrants and even content creators have pointed this out, encouraging Nigerians to seek help from other nationalities because of this difference in community .

This isn’t to say that all Nigerians are unwilling to help—there are many who do. But in my experience, especially with the older generation, there seems to be a reluctance to assist. And honestly, if there was more of a helping culture across generations, I believe Nigeria as a country would be better off.

Adaobiiiii:



It is wrong to accuse “some people - the older generation” to have known the way but didn’t share the information. What if they didn’t find the way and are still struggling? You think you would be the first person to have shared this information if a number of us are as lucky as you to get through the preapproval stage.

Just count yourself lucky. I have tried what you said even though I have always done that, but it didn’t bring me to the calendar stage.

Hello guys,

Please I really need your opinion on this; I was at the stage of scheduling appointment on the old portal; my was successfully created on the new portal and it shows 'pending application request' on the dashboard, but nothing much happens when I click on it, even after raising two tickets..

Now, I used another email add to open a new , is it advisable to go ahead with another application and pay another MVR fee, cos I need the date for December.

Any suggestions is fine

Thanks for your information, , Reading posts on Nairaland has been interesting, God bless you all... pls phoyeks, I'd ike to DM you,one having same issues concerning Interview .quote author=phoyeks post=132485867]Hello blessed people,
I don't know who this post may help but i will put it out here anyway.
I applied for a renewal of my B1/B2 visa in April/May and got Nov. 5th this 2024 as my dropbox date.
In July, I was rescheduled for Aug !st. I informed my hubby of the change in date and encouraged him to send in his for a renewal. Amazingly, he paid and got a date for the following week-19th July. So he travelled to Lagos to drop his application at DHL. The following week, with his visa issued, his port was ready for pickup at DHL PH. I travelled to submit mine on the scheduled date but was rescheduled to the 5th in the wee hours of the 1st of August due to #Endbadgovernance# protest. I finally submitted on the 5th and prayed my port to be returned with my visa before the commencement of their structural change.
My dashboard indicated my port had been received and till the next month, it was stuck at that status. Finally, I checked on the 10th of Sept and the status read 'REFUSED!". Confused, I just smiled and prayed that it wasn't my portion. Undaunted, I started to search on Youtube the meaning of a refused status and eventually saw it wasn't a final verdict. I read a lot on how to answer questions relating to my case. Meanwhile, I wasn't told anything as to where to pick up my port nor my offence. I just kept praying and thanking God that the verdict would be upturned in my favor. i didnt even call the embassy in panic. Finally, i received an email (not spam) to appear on the 9th of Oct. @ 7am. Phew! I was excited that at last, i had a chance to speak or defend my case without paying another fee.. i got there and saw we were quite a number that had a refused status. Our ports were first returned to us on the queue and once received, you went back to the interview line.There was a guy infront of me who had dropboxed with his wife since late June, his wife got hers but he was also present. We were drilled like new applicants. I was asked what i was travelling for and why i had stayed up to 4months in my last trip. I explained why I had stayed longer than usual and after studying my DS160, and seeing no other inconsistency in my information, my visa renewal was approved that Wednesday.
By Friday, I just used the link on OIS site to check for my port and it was ready for pickup, without any registration in Lagos( DHL PH was my initial return address).
SUMMARY:; BE CONFIDENT AND KNOW THEY CAN DECODE YOUR FEAR. THEY CAN ONLY SAY"NO", THEY CAN'T KILL YOUR DREAM.
ALSO, BE DILIGENT ,STUDY AND DO YOUR RESEARCH ON WHAT TO SAY AND RED FLAGS. VETO ALL THE INFO SUPPLIED HERE(on this thread) BECAUSE SOME MAY NOT APPLY TO YOUR SITUATION.
WISH Y'ALL THE BEST IN YOUR ASPIRATIONS...
TOH! Thank God it ended in testimonies, yours shall receive favor in Jesus' name.


. [/quote]

Ajalalomo:


My brother didn’t use birth certificate from NPC.

Since he was born in the late 80s, he decided to obtain the one from Mushin Local Government.

This is how the head of the birth certificate looks like

Thank you

fyi i do have

CNNalhaji:


I don't think the ticket you opened was successful otherwise your dashboard will show the number of tickets you have done.

Call staffs.

+234 2013438900

Pls I and my family applied for a USA visit visit 2 years ago but we could only get a date for May 17th this year, however we received a mail from the Embassy, rescheduling us to the 2nd of November this year still. Now another mail has been sent to us to attend our interview on the 24th of October, meanwhile in my husband’s mail which is our alternate main, we were rescheduled to 6th of November, that there won’t be any public service on November 2 and now another message has been sent to me that weshould attend on the 4th of November again, pls which is our exact rescheduled date? Or how do I the US EMBASSY for clarification?

Also, I don’t know if anyone who was moved from the old portal to the new on has the issue of their not being found by customer care. I applied with my husband and Son but upon moving us to the new portal, it is only my profile and my Son’s that I saw. Although, I have opened several tickets, yet the situation remains same.

Please is this normal. I keep getting validation error whenever I try checking for my port on the OIS portal

kaykad:
need help please who has seen this issue b4 =, who can help me with suggestions: I have signed up using this link https://www.usvisaappt.com/visaapplicantui/
ff the steps and i have also made payment but am stuck at picking a date for the appointment its saying no active receipt found for this application but i have made payment using say application. i have opened a ticket and attached the error message but no one has attended to it yet. please what do i need to do? abi i don enter fake site?

I've seen it , it's still persisting, not yet resolved even after raising request tickets like 2 weeks back.

dexydidi:
Hello Everyone,

customer service advised me to try the Aventum number. I’m pretty sure I had tried this before, but I gave it another go—and it worked!

I can’t help but feel that someone else might have solved this problem but didn’t share the solution here typical Nigerians especially the older generation ..lol. It’s a shame when people don’t help others, especially when they know the struggle. Anyway, if you’ve been stuck like I was (and I know I wasn’t the only one), try the steps I mentioned and book your appointment. I’m so grateful to God that this finally worked!

Some people already mentioned this on the thread some few pages back, I also did. Probably you didn't dig the thread.

Yes, I got my date back in less than 24 hours, though I have been checking very frequently to make sure its still the same

ultraken:


So you were able to get back your more recent rescheduled interview date after they changed it?
My interview is in a week, so this gives me hope. I already raised a ticket, ed my interview confirmation and chatted with them and they said they will escalate it.
Since you got your newer date back, I hope they give me my date back too.
Did you have to do anything else?

Interview transcript

October 17th 2024 8:30 appointment

If you go in with a new DS160 for update please get in mind they don’t update in there. This is a big effect on many who booked on the old website and can’t update the DS160.

After the whole process and getting doing biometrics.

Window. 1 a male VO

VO: port please
Me: with a smile good morning.

VO: why are you going to the US
Me: I’m going to the US for tourists purposes, I will be staying for two weeks and will be going on a cruiseship for 7days from Brooklyn to Bharmas and back to Brooklyn. VO stepped in that moment. And signal for me to hold on with his hands typed for some while

VO: you said the cruiship will be from Brooklyn right.
Me: yes it’s an MSC cruiship

VO: are you married and do you have a child or children
Me: yes I’m legally married and have a son

VO: have you traveled out of Nigeria before
Me: yes I have been to Dubia in year 2018 for two weeks conference and also been to Ghana in year 2019 for a submit

VO : what do you do for a living
Me: I’m an estate developer and I have been doing this for the past 5 years with a two branches owned by me with 20 staffs working under me.

VO: typed for some time. Sorry you are not qualified for a tourist visa at this moment kindly try again some other time. Blue paper was ed to me with my port.


While on the queue for biometric only one elderly woman was given white paper the rest are refusals and their interview was a little fast than mine. Even a lady at window 3 was denied F1 visa

dexydidi:
Wow copy the amentum ref number and make sure no space and try it again

Any time I tried using the Amentum number here is the notification I received.

No offense intended, but I wanted to share a few observations. I believe the issue might have been that you mentioned Brooklyn, while your DS-160 form indicates you'll be staying in Florida. Did you update your DS-160 with the new details, or was Florida still listed? Also, I thought your appointment was originally scheduled for November 2nd or 6th did you reschedule?

damkanlinsin:
Interview transcript

October 17th 2024 8:30 appointment

If you go in with a new DS160 for update please get in mind they don’t update in there. This is a big effect on many who booked on the old website and can’t update the DS160.

After the whole process and getting doing biometrics.

Window. 1 a male VO

VO: port please
Me: with a smile good morning.

VO: why are you going to the US
Me: I’m going to the US for tourists purposes, I will be staying for two weeks and will be going on a cruiseship for 7days from Brooklyn to Bharmas and back to Brooklyn. VO stepped in that moment. And signal for me to hold on with his hands typed for some while

VO: you said the cruiship will be from Brooklyn right.
Me: yes it’s an MSC cruiship

VO: are you married and do you have a child or children
Me: yes I’m legally married and have a son

VO: have you traveled out of Nigeria before
Me: yes I have been to Dubia in year 2018 for two weeks conference and also been to Ghana in year 2019 for a submit

VO : what do you do for a living
Me: I’m an estate developer and I have been doing this for the past 5 years with a two branches owned by me with 20 staffs working under me.

VO: typed for some time. Sorry you are not qualified for a tourist visa at this moment kindly try again some other time. Blue paper was ed to me with my port.


While on the queue for biometric only one elderly woman was given white paper the rest are refusals and their interview was a little fast than mine. Even a lady at window 3 was denied F1 visa

I’m so sorry for your experience. I know you will still be given the visa when you apply again. I just wanted to ask, I’m not sure if you’d know. But we’re there people going for only biometrics appointment and not having to do interview after? I ask because I had been refused visa IW but was given a white paper to come in for fingerprints only so I’m not sure if I’d need to book another appointment for interview too.

If anyone on here can answer this as well it’ll be greatly appreciated.

damkanlinsin:
Interview transcript

October 17th 2024 8:30 appointment

If you go in with a new DS160 for update please get in mind they don’t update in there. This is a big effect on many who booked on the old website and can’t update the DS160.

After the whole process and getting doing biometrics.

Window. 1 a male VO

VO: port please
Me: with a smile good morning.

VO: why are you going to the US
Me: I’m going to the US for tourists purposes, I will be staying for two weeks and will be going on a cruiseship for 7days from Brooklyn to Bharmas and back to Brooklyn. VO stepped in that moment. And signal for me to hold on with his hands typed for some while

VO: you said the cruiship will be from Brooklyn right.
Me: yes it’s an MSC cruiship

VO: are you married and do you have a child or children
Me: yes I’m legally married and have a son

VO: have you traveled out of Nigeria before
Me: yes I have been to Dubia in year 2018 for two weeks conference and also been to Ghana in year 2019 for a submit

VO : what do you do for a living
Me: I’m an estate developer and I have been doing this for the past 5 years with a two branches owned by me with 20 staffs working under me.

VO: typed for some time. Sorry you are not qualified for a tourist visa at this moment kindly try again some other time. Blue paper was ed to me with my port.


While on the queue for biometric only one elderly woman was given white paper the rest are refusals and their interview was a little fast than mine. Even a lady at window 3 was denied F1 visa

You can read the post from @Uchmanfc on this page. They posted their experience. Like you, there IW visa application was refused and they were asked to come in for an interview.

J3nifer:
I’m so sorry for your experience. I know you will still be given the visa when you apply again. I just wanted to ask, I’m not sure if you’d know. But we’re there people going for only biometrics appointment and not having to do interview after? I ask because I had been refused visa IW but was given a white paper to come in for fingerprints only so I’m not sure if I’d need to book another appointment for interview too.

If anyone on here can answer this as well it’ll be greatly appreciated.

Hello pls I need help, I was able to reschedule interview from May 2025 to February 2025. Printed out the confirmation letter. I logged in earlier this week and found that they changed it back to May. I have sent tickets but no response.. I don’t know how else to reach customer service

Nellyjo:
Yes, I got my date back in less than 24 hours, though I have been checking very frequently to make sure its still the same

Thanks, I just checked and they reverted mine back to my October 2024 date.

Ruby56:
Hello pls I need help, I was able to reschedule interview from May 2025 to February 2025. Printed out the confirmation letter. I logged in earlier this week and found that they changed it back to May. I have sent tickets but no response.. I don’t know how else to reach customer service

You can reach out to them by chat during business hours.
Also include an attachment of the May 2025 confirmation page in your ticket.
I just got mine reverted back, so you should too.

I searched for the post but I’m not seeing it. Is it possible for you to quote it ?

JohnZak:
You can read the post from @Uchmanfc on this page. They posted their experience. Like you, there IW visa application was refused and they were asked to come in for an interview.

Gd0007:
No offense intended, but I wanted to share a few observations. I believe the issue might have been that you mentioned Brooklyn, while your DS-160 form indicates you'll be staying in Florida. Did you update your DS-160 with the new details, or was Florida still listed? Also, I thought your appointment was originally scheduled for November 2nd or 6th did you reschedule?

I updated my DS160 but on getting to the embassy they was no option to update it. I asked about two time before I was scanned. And the other appointment is for my cousin. Mine was October 17th.