NewStats: 3,263,938 , 8,181,973 topics. Date: Sunday, 08 June 2025 at 08:58 PM l703g

Follow-up to the topic. (Response from Samsung Africa below)

(1)
Dear ...

Thank you for your message, and we sincerely regret the frustration and inconvenience you’ve experienced.

We understand your concern regarding the issue occurring after a software update and your expectation that repairs should be covered in such circumstances. However, If the device is no longer under warranty, you will be responsible for any repair costs incurred, including those related to software updates.

While your case has been reviewed in line with our current service policies, we acknowledge your dissatisfaction and respect your decision to escalate the matter to the relevant consumer protection agency. We will cooperate fully with any inquiries they may make.

Should you have any further questions or require additional assistance, please do not
hesitate to reach out to us.

Best regards,
SM
Samsung Electronics


(2)
Dear ...

Thank you for your follow-up.

According to the from our service team, you were advised that the device is no longer under warranty and, therefore, the repair costs would be your responsibility.

Please go to the below link to locate the closest Authorized Service Center to you.

https://www.samsung.com/africa_en///


Should you have any further questions or require additional assistance, please do not
hesitate to reach out to us.



Best regards,
SM
Samsung Electronics


Interpretation: Once your phone is out of warranty, you are on your own, even if the damage is cause by an official software update. This is quite appalling.

Thank you guys. Appreciate all the . This is a software issue as widely reported. I bought the phone brand new in April 2022, few months after its release. I think it's time to try other brands.

This happened one week after One UI 7 Update. Anyone experiencing this?

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I have Qsat decoders to give out for free (13, 23, 11). Whatsapp 08028223900 if interested. (Lagos) (without remote or the 12v adapters for 23&13)

Whatsapp 08028223900

Tope102:
Hello house, I need Qsat 23 at affordable price.

I have one to give out. 08028223900

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Guys, in most instances, any phone that is more than 2 years since launch date, it's difficult to get a brand new out there. What you will see are mostly refurbished. This is very common with galaxy 9- S10+ Note 9-10+. Before you buy such phones, check if production has not been discontinued by the manufacturer.

These phones are repackaged at computer village, hence the funny looking box you saw (I've seen it). Infact boxes (+ accessories) are even sold separately if you want. You may be lucky to get a good refurbished one don't get me wrong.

Also, what will prompt you is the pricing. E.g UK used note 10+ is sold at an average of 230k, while the brand new with accessories is sold around at around 250k average (or cheaper). That should tell you something.

Best go for a brand new phone from an accredited dealer or buy UK used from a trusted supplier (but hey, who can one trust these days, some of these UK used phones are stolen phones within and outside the shores of the country). So choose your best poison.

Be careful out there guys.

Huawei Cat6 (300mbs) Mifi Needed (new or used)

Please 08034224849

Is it still available?

Let me know when next you have 08034224849

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